Client Solutions Engineer

Client Solutions Engineer with around 10 years of professional experience in the engineering and design of IT infrastructure using Windows, Linux, Oracle, SQL, SAN, LAN, and WAN based global applications. Responsible for engineering and designing the infrastructure/application solutions for internal and external clients and will also be responsible for defining processes, documentation, and engineering diagrams that will be used for technical and operations support activities. Work with business/functional/application team/clients to get and analyze business and technical requirements.

The Client Solutions Engineer will fulfill a variety of roles and will have the opportunity to work closely with the organization’s customers to define, frame, and capture business needs. The Client Solutions Engineer will work to align customer needs to the evolution of the platform product roadmap and will need a keen understanding of how to identify and instill industry best practices. Written and oral communication skills are as essential as superior analytical skills and core client relationship skills.
Responsibilities:
•Work with business/functional/application team/clients to define, analyze, and document business, functional, technical, security, and operational requirements.
•Lead customers to understand how current or envisioned processes align to industry best practice.
•Complete current state analysis, requirements gathering, and documentation.
•Participate in the infrastructure design and infrastructure selection processes as voice of business user.
•Act as a liaison between business and IT during analysis, design, development, testing, deployment, and ongoing maintenance phases, throughout the entire life cycle of the product.
•Support requirements understanding and issue resolution throughout project life cycle.
•Participate in UAT planning & execution.
•Participate in the creation of project plans and communicate status to all levels of management.
•Ensure issues are identified, tracked, reported on, and resolved in a timely manner.