AppCentral is revolutionizing Mobile Application Management (MAM) by changing the way companies mobilize their workforces. We provide an enterprise app storefront and management console to distribute, secure and manage apps. AppCentral delivers the scalability and control enterprises need and supports multiple platforms including Apple iOS, Android, and RIM tablets and smartphones.

We are looking for a Technical Support Engineer to provide exemplary support to our deployed customer base. This position reports to the Director of Technical Operations and will assist in the scaling of both technical support staff and infrastructure.

YOU HAVE
- demonstrated success supporting enterprise customers for a small, rapidly growing company
- pursued continuous improvement in response time and quality of support tickets
- proven your ability to employ and master new technologies
- a familiarity with iOS and Android appstores and mobile device management

YOU CAN
- triage incoming support issues in a timely manner and ensure that they are handled appropriately
- distinguish relevant from irrelevant technical details in troubleshooting problems and identify the root cause of issues reported by customers
- figure out on your own the difference between a training issue, a product bug, and a feature request
- provide a universally positive experience for customers, even in difficult situations
- build your own structure and processes within which to excel

YOU WILL
- provide outstanding service to our customers at all times
- become THE go-to expert in the use and support of our product
- communicate with customers, QA engineers, and developers using ZenDesk and JIRA to resolve customer issues
- lead the creation of a knowledge base to improve customer self-service
- improve the efficiency of internal support processes
- work out of our San Francisco office